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Speech Detail
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Key Topics |
Page Principles |
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20. The New York Telephone Company
December, 1936
Public Relations Today and the Outlook for the Future
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- Federal Communications Commission
- History of the Bell System
- Operating in the public's interest
- Social change
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21. The New York Telephone Company
December, 1937
Public Relations Today and the Outlook for the Future
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- Company philosophy - Dallas speech
- Corporate reputation
- Industry/bovernment regulations
- Federal Communication Commission
- Financial gain/loss
- Good service
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- Tell the truth
- Listen to the customer
- Remain calm, patient and good-humored
- Realize a company's true character is expressed by its people
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22. Seventh International Management Congress
October, 1938
Fundamentals of a Public Relations Program for Business
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- Corporate reputation
- Effective public relations
- Fear/suspicion of big businesses
- Industry/government regulations
- Operating in the public's interest
- Propaganda
- Public opinion
- Suspicion of monopolies
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- Prove it with action
- Listen to the customer
- Remain calm, patient and good-humored
- Realize a company's true character is expressed by its people
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23. The Bell Telephone System's Traffic Conference
October, 1938
Notes on a Public Relations Talk
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- Company philosophy - Dallas speech
- Employee relations
- Financial gain/loss
- Good service
- Investments/investing
- Popularity of public relations
- Public opinion
- Research
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- Prove it with action
- Realize a company's true character is expressed by its people
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24. The New York Telephone Company
December, 1938
Public Relations Today and the Outlook for the Future
Download a PDF version of this speech
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- Company philosophy - Dallas speech
- Corporate reputation
- Customer service
- Fear/suspicion of big businesses
- Good service
- Monopoly
- Popularity of public relations
- Public opinion
- Research
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- Prove it with action
- Listen to the customer
- Conduct public relations as if the whole company depended on it
- Remain calm, patient and good-humored
- Realize a company's true character is expressed by its people
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25. Chesapeake and Ohio Railway Company
October, 1939
Industrial Statesmanship
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- Customer service
- Fear/suspicion of big businesses
- Influencing public opinion
- Operating in the public's interest
- PR functions
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- Prove it with action
- Listen to the customer
- Conduct public relations as if the whole company depended on it
- Remain calm, patient and good-humored
- Realize a company's true character is expressed by its people
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26. Engineering Societies of Western Pennsylvania
February, 1941
Talk
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- Engineering
- Freedom
- Progress in society
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27. New England Telephone and Telegraph Company
March, 1942
Talk; supervisory group meeting
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- Accountability
- Framing the issue
- PR message
- Public trust
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- Remain calm, patient and good-humored
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28. AT&T's Commercial and Traffic Conference
June, 1942
Service to Army Camps
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- Customer service
- Influencing public opinion
- Managing expectations
- Research
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29. Membership of the Institute of Life Insurance
December, 1942
Some Remarks on Public Relations
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- Corporate reputation
- Corporate responsibility
- Employee relations
- Fear/suspicion of big businesses
- Gaining public approval
- Influencing public opinion
- Internal relations
- Maintaining relationships
- PR functions
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- Prove it with action
- Listen to the customer
- Conduct public relations as if the whole company depends on it
- Remain calm, patient and good-humored
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30. Bell Systems / AT&T Employees, Stockholders, and Public
July, 1943
Pamphlet; Bell System Prospects
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- Investor relations
- Research
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- Realize a company's true character is expressed by its people
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31. Association of Life Insurance Presidents
December, 1943
Looking Forward in Public Relations
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- Industry/government regulations
- Public opinion
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- Manage for tomorrow
- Realize a company's true character is expressed by its people
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32. The New York Telephone Company
February, 1944
The Measure of the Kind of Folks We Are
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- Tell the truth
- Prove it with action
- Manage for tomorrow
- Remain calm, patient and good-humored
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33. Edward J. Hall Chapter of the Telephone Pioneers of America
October, 1944
Talk
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- Corporate reputation
- Customer service
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- Tell the truth
- Prove it with action
- Manage for tomorrow
- Remain calm, patient and good-humored
- Realize a company's true character is expressed by its people
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34. Article for Current Developments in Public Relations Activities, VIII (1-A)
February, 1946
What We Think About Held Orders
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- Tell the truth
- Prove it with action
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35. Montreal Chambre de Commerce
February, 1946
Talk
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- Corporate social responsibility
- Fear/suspicion of big businesses
- PR challenges/limitations
- Public opinion
- Public trust
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- Tell the truth
- Prove it with action
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36. Continental Oil Company
March, 1951
Download a PDF version of this speech
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- Corporate reputation
- Good corporate citizenship
- Internal relations
- PR functions
- Public opinion
- Publicity
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- Prove it with action
- Manage for tomorrow
- Realize a company's true character is expressed by its people
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37. American Telephone and Telegraph Company
May, 1951
Trusteeship in Business; commemoration of the millionth AT&T stockholder
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- Competition
- Employee relations
- Federal reserve act
- Investor relations
- Public opinion
- Public trust
- Industry/government regulations
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38. The Bell System's Executive Conference
November, 1955
Talk
Download a PDF version of this speech
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- Corporate reputation
- Internal relations
- Public opinion
- PR message
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- Prove it with action
- Listen to the customer
- Manage for tomorrow
- Conduct public relations as if the whole company depends on it
- Remain calm, patient and good-humored
- Realize a company's true character is expressed by its people
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Research/Teaching Resources 
